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If your order still has not arrived to you within the selected time frame of your delivery (you chose before proceeding with the payment) then please contact our team on [email protected] and we will get back to you with an answer as soon as possible.
You can cancel your order if it has not been dispatched. Please notify us as soon as possible quoting your order number.
There are two possibilities that have occurred if you have not received the email yet: The payment could have been unsuccessful, in this case, refresh the website page and if this was the case, there will be a notice on the screen. Just follow the instructions on the screen and you will be good to go! On the contrary there is a possibility the email may have been sent to the junk/trash folder as this is the case with many people who complain about not receiving their email. If neither of these are the case contact us on our email and we will get back to you with the most practical/ideal solution.
Shipping price depends entirely on which country it is being delivered to and the shipping method you have chosen.
In this event, if the order has been dispatched there is not much we can do. In the case of it being shipped we will try our best to change it as soon as possible. However, we recommend you always check your details before ordering.
We accept all major credit and debit cards; this includes AMEX
Any issues with faulty items, we will try our best to amend at the earliest. In this event, we ask that you email us with your order number (this can be located in the confirmation email or the dispatchment email) and describe the issue in detail and if possible provide us with pictures for us to have a better understanding of your dilemma.
Yes, but only for the express trackable deliveries as per your selection at the time of checkout.
We do deliver to addresses outside England and Wales, Scotland, Northern Ireland, the Isle of Man and Channels Islands. If, however, we accept an Order for delivery outside that area, you may need to pay import duties or other taxes, as we will not pay them.
You have 30 days to return an item from when it’s delivered for a full refund. No refund will be issued for any returns received after this 30 day period. Proof of postage is vital. The Customer must cover the cost of returning unwanted goods. Please notify us via email [email protected] if you wish to return any goods. We will reply you back with our return address.
In the case you are not at home, if small enough it will be dropped through the letterbox window. If the product/s do not fit, then delivery driver will leave a collection slip.
No, we don’t test any of our products on animals.
We do have a biodegradable glitter and it will mention on the product description.